Booking Terms & Conditions
- Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing servicing from Direct Details.
- Direct Details will not accept any liability for any loss or damage to any personal property;including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician as soon as possible.
- All vehicles are cleaned at the customer's own risk and must be able to withstand normal cleaning processes!
- Direct Details does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off!
- We cannot guarantee any firm times when accepting your booking.
- Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type. However we will do our best to get it back to you as soon as possible..
- Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
- We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by square.
- We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
- All vehicles are cleaned at the customer's own risk
- All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of Direct Details. Direct Details reserves the right to refuse service to anyone.
- Direct Details reserves the right to refuse or deny customer demands above and beyond the booked detailing
- Direct Details will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered
Pricing Terms & Conditions
- Direct Details reserves the right to charge an extra fee for any work that is not within the boundaries of the booking
- An add-on fee will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
- Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a FROM price.
- Direct Details reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
- Direct Details reserves the right to amend any price during the detailing should it differ from the original estimate.
Communications
- Direct Details will send you SMS text messages to confirm your service request, provide information about the detail, as well as costs. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Direct Details is not responsible for any of these potential costs.
Our Service Terms & Conditions
- We may ask you where you heard about Direct Details in order to gauge our marketing strategies
- We may conduct customer satisfaction surveys
- We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
- We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)
Cancellation Terms & Conditions
- We require 72 hours notice to reschedule any booking/detailing service.
- Rescheduling 72 hours prior to appointment will result in 100% of your deposit will be applied to your new appointment.
- Rescheduling 48 hours prior to your appointment will result in 50% of your deposit being applied to your new appointment.
- Rescheduling 24 hours prior to your appointment will result in 10% of your deposit being applied to your new appointment.
- Direct Details reserves the right to take full payment if a booking is cancelled.
- Direct Details reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know as soon as possible.
- Direct Details reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
- Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.
Service Guarantee
- If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service.
- Refusing a redo appointment for the unsatisfactory portion of your service is solely at the customers expense, unless otherwise agreements are made.
- Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
- Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
- Only services included in your order and additional services authorized by Direct Details are covered under our service guarantee. Any services not authorized by a Direct Details employee are at customer's own risk.
- Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Direct Details
- Any claims must be filed within 24 hours of the completion of the service by emailing directdetails.jh@gmail.com). Pictures of the unsatisfactory portion of the service must be emailed to directdetails.jh@gmail.com within 24 hours of the claim being made.
Gift Certificates
- For payer verification purposes, Gift Certificates have a 48 hour holding period before they can be redeemed for services.
- Gift Certificates can only be used once per vehicle per service.
- Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
- The final price for services rendered may exceed the value of this gift certificate.
- Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
- Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
- Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
- Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.
- After 6 months of non-use the gift certificate is non-refundable.